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FAQ

FAQ

Frequently asked questions on the website.

1.What if I forgot my password?
You go to login page and click “Lost password?”,  you’ll be redirected to a page where you can create a new password.


2.What if I enter the wrong email address?
Please contact us because  we  can change your email address, name, and address , but we cannot change your order.


3. What methods of payment do you accept?
Paypal, VISA, MasterCard, Delta, American express, Apple Pay ,Diners Club , Discover.Any kind of credit , debit card can be paid through PayPal without registering a PayPal account.

Order & Discount & Coupon Code

1. Can I use several discount codes in one order?
Promotion codes  and discount  coupons can not be used in conjunction with other discounts except as otherwise noted.

2. Can I get a wholesale discount?
if you need to purchase a large amount of products (more than 50 of the same product) or customize the entire household/hotel lamp,please contact us at support@oasislamps.com and we will get back to you with discount information.

Frequently asked questions on the Peoduct

1.How to customize products?
If you find a specific design of chandelier in our websit  that you like, but you only need a different size or color. you send us the SKU number or product chain is best ,and you specify base size, color.

If you do not find a specific design of chandelier in our websit  that you like, but you need to do is provide pictures or design drawing . you send us photos or drawings of the lamps and you specify base size, color and material.
please contact us at support@oasislamps.com.

2.How should I prepare when shopping for lighting?
First, must know your budget. Second,you look for pictures from magazines or desgine websit  that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating. 

3.How do I know which power supply to use?
First Determine the application environment(indoor dry, indoor damp and outdoor), Not all power supplies can be used in every application. Second, calculate the total wattage of tape light that will be used, to calculate wattage, multiply the total number of feet by the W/ft . Finally select a power supply that is equal to or more than the total wattage of the tape light. 

4.What is the best way to install my new lights or chandelier?
There are installation instructions included in every product we sell. If you feel installation complicated, we recommend you contact a licensed contractor or electrician.

5.Are your products UL listed?
Our product is not UL or FCC listed since it is optional.but the electrical part is Ul certified.

6.Are Oasislamps chandeliers manufactured in the US?
No, Oasislamps chandeliers are manufactured in Asian, like China.

Security & Privacy

1.How secure is oasislamps.com payment order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. 

2.Is it safe to order through oasislamps.com over the internet?
All information is encrypted through SSL during transmission to ensure maximum security.

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