Last updated on December 12th, 2021 

Dear customers, All Products Sold On This Website Are Free Shipping. 

The modes of transportation are as follows:

Shipping Methods: Expedited Express and Ocean Shipping.

Please note: for all product packaging dimensions, the maximum side length is within 39 inches (100 cm), and we will ship it by Expedited Express. For all product package sizes, the maximum side length exceeds 39 inches (100 cm), and we will ship it by sea. 
If such products need Expedited Express, please contact us to obtain the price difference of transportation expenses.）

Shipping time:

Expedited Express : United States , Canada , Denmark , Netherlands , France, Russia，Germany，shipping time 9 - 14 working days.

Ocean Shipping : United States , Canada , Denmark , Netherlands , France, Russia，Germany，shipping time 22-35 working days.

Third-party: FedEx,YunExpress, DHL,TNT,UPS,4PX,Matson

Delivery time: United States , Canada , Denmark , Netherlands , France, Russia，Germany，delivery time 3 - 12 working days.

Currently we only provide transportation in the United States , Canada , Denmark , Netherlands , France, Russia. If you need to ship to other countries, please contact us.

How long will it take you to process my order?

Order processing time: Monday to Sunday (No holiday restrictions)

Standard products:

• If the order transaction is successful, the time is before 6 p.m. (GMT - 08:00). Delivery time: 3-12 natural days.
• If the order transaction is successful, the time is after 6 p.m. (GMT - 08:00). Delivery time: 3-12natural days.

Custom products:

• If the order transaction is successful, the time is before 6 p.m. (GMT - 08:00). Delivery time: 3-12 natural days.
• If the order transaction is successful, the time is before 6 p.m. (GMT - 08:00). Delivery time: 3-12 natural days.

Note:

1. Within 1-2 working days after the order is successfully shipped, we will send your order tracking number to your registered email address by email.

2. You buy something custom-products and have to wait for the production cycle of the goods, Once the product is out of the warehouse, it is sent by Expedited Express.

3. The transaction value of the order already includes the cost of the product and transportation.  We are irresponsible for any other cost that may be charged by Customs for any international delivery. 

4. You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool. We will send the tracking number to your email. Or click "Tracking Order", enter the tracking number, and track transportation information

5.We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered. For the US territories, please leave a note when you place an order. For example, if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.

What if I cannot find my package?

In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.

There are several possibilities:

The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
The package could be indeed lost. If you have waited for 2 business days and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at support@oasislamps.com. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verifies that the package is indeed lost, we will resend the product or issue a refund accordingly. The customer will be responsible for the loss if the customer refuses to work with us to start the investigation.

It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assured we will always be here to help!
 

Didn't find what you were looking for?

If you need to customize lamps of other sizes or styles, please contact us. We will reply with the transportation cycle, transportation mode, and transportation cost of the products in time. Couldn't find the answer to your question on shipping? Contact us and we will get back to you as soon as possible.